Page 16 - Hands-Free Learning English Final
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Chapter 1 – The L&D ROI Mirage: Why Traditional Training Falls Short
Real-World Illustration
In 2019, a global airline ran compliance workshops across
five continents. Employees scored 92% on end-of-course
tests. Yet, six weeks later, auditors found 48% non-
compliance errors in daily operations. The issue wasn't a
lack of intelligence; it was a failure of timing, context, and
reinforcement.
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